Refund policy
Refund and Return Policy
We want to ensure your complete satisfaction with your purchase from HomeSourceFF.com. Please take a moment to review our refund and return policy for all sales made through our website.
1. Returns Eligibility:
1.1. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
1.2. Returns are accepted within 5 days from the date of delivery.
1.3. Personalized or custom-made items are not eligible for returns unless they are defective or damaged.
2. Return Process:
2.1. To initiate a return, please contact our customer service team at paul@homesourceff.com within the specified return period. Provide your order number, a description of the item, and the reason for the return.
2.2. Our customer service team will guide you through the return process and provide you with a return authorization if applicable.
2.3. Customers are responsible for the return shipping charges unless the item is damaged, defective, or there are missing parts.
3. Damaged or Defective Items:
3.1. If you receive a damaged or defective item, please contact us within 30 days of delivery. We may require photo evidence of the damage or defect.
3.2. In case of damaged or defective items, we will provide you with a prepaid return label. Please follow the return instructions provided by our customer service team.
3.3. Upon receiving the returned item, we will inspect it and assess the damage or defect. If verified, you can choose to receive a replacement or a refund.
4. Refund Process:
4.1. Refunds will be processed within 2 days of receiving the returned item and inspecting its condition.
4.2. The refund will be issued to the original payment method used for the purchase.
5. Non-Returnable Items:
5.1. Certain items are non-returnable, including but not limited to:
- Mattresses
- Personalized or custom-made items
- Items that are not in their original condition or packaging
- Items with obvious signs of use
6. Large Items and Return Shipping:
6.1. For large items that do not qualify for regular FedEx or UPS shipments, customers will be responsible for return shipping charges unless the item is damaged, defective, or there are missing parts.
6.2. In the case of damaged, defective, or missing items, a replacement request can be issued instead of a return.
7. Exchange Policy:
7.1. We do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
8. Contact Us:
If you have any questions or concerns about our refund and return policy, please feel free to contact our customer service team at paul@homesourceff.com.
Please note that this policy is subject to change without prior notice. It is recommended to review the policy on our website before making a purchase or initiating a return.